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[Replay] Managing the Custom Building & Remodeling Process for an Exceptional Homeowner Experience
This webinar, a reprise of David Lupberger’s popular IBSx session, will explore best practices for educating potential clients about key elements of a successful building project, strategies for managing homeowner expectations during challenging times, and how to turn your customers into your biggest fans and the best source of future referrals.
Managing a successful custom building or remodeling project means managing buyer expectations and guiding them through the process, as well as the project itself. A reprise of David's popular IBSx session, this webinar reviews how to educate potential clients regarding key elements of a successful building project. You also learn specific strategies for managing homeowner expectations during challenging times, and specifically during the pandemic. When done properly, these strategies turn your customers into your biggest fans and the best source of future referrals.
What You’ll Learn:
- Learn how to set clear expectations from the first client meeting.
- Review a sample paper trail to facilitate customer communication and a framework to respond to customer warning signals.
- Acquire the skills to take action to avert lawsuits and other serious problems.
Speaker(s):
- David Lupberger – President, Remodel Force
CE Credit: NAHB - 1.0 CE hour(s)
If you have any questions, please contact nahblearning@nahb.org.
