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New Rules for Creating an Exceptional Customer Experience

Council Member:
NAHB Member:

Learn these new rules of managing customer experience and change the way builders interact with customers -- from the first visit to the final step of the home buying experience. Learn new rules of managing customer experience and change interactions with customers.


To register, click ‘Add to cart’ and then check-out via the shopping cart feature at the top of this page.

The consumer experience has changed. Customers expect things they never did before. And the only way to survive is to remodel your company’s processes around them. This webinar will explore the biggest home buyer pain points and how your team can provide “WOW” moments to ensure high levels of customer satisfaction and the end-to-end experience buyers want.


Participants will be able to:

  • Better understand the radical shift in consumer expectations and what you need to do to respond.
  • Recognize the vital importance of re-imagining the home buying experience from start to finish.
  • Identify the greatest challenges in client/builder relationships, and discover the tools and processes you’ll need to implement improvements.


Speaker: Mark Hodges, owner Blueprint Strategic Consulting


NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.


Recorded: July 29, 2020


If you have any questions, please contact