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[Replay] Delivering the Dream Despite the Unexpected: Sales & Customer Experience in An Unprecedent Market

NAHB Member:
Council Member:
Multifamily Leadership Board Member
Leading Suppliers Council Member

This webinar will share strategies and best practices for getting buyers into their dream homes and creating a fantastic customer experience throughout the sales process despite the unprecedented challenges our industry faces with limited inventory, material shortages, project delays and more.

Finding clients who want to purchase your homes can be the easier part of the sales process these days. Managing those buyers from contract to move-in, however, has taken on a whole new level of difficulty and importance in this time of limited housing inventory, price increases, material shortages, delays and overruns. During this webinar, learn best practices for setting proper expectations with buyers, planning for seamless transitions as they move through pre-construction and construction, consistent communication from your team, and more. With a bit of pre-planning and the tools and technologies already at your disposal, you can still get buyers into their dream homes and create a fantastic customer experience even in these unprecedented times.



  • Kimberly Mackey – Sales & Marketing Management Consultant, Trainer & Keynote Speaker, New Homes Solutions Consulting
  • Chris Hartley – VP of Sales , K. Hovnanian Homes


If you have any questions, please contact