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[Replay] The Online Sales Counselor: Your Greatest Asset in 2021 & Beyond

Council Member:
$0.00
NAHB Member:
$19.00
Non-member:
$39.00

In this webinar, explore the importance of an online sales counselor, how this role will shape the home buying process going forward and ways to empower your OSC to be the voice of your company.

In this rapidly-changing market, one thing is for sure — your customers are starting their home buying journeys online and they expect the experience to be stellar. There’s one person in your organization who needs to be uniquely qualified to manage prospects, set the right expectations and delight customers along the way: your online sales counselor. In this webinar, you’ll learn how to level up the OSC role and empower this person to shape and lead the home buying experience on behalf of your organization.

 

What You’ll Learn:

  • Learn how your OSC can control lead flow depending on the needs of the builder, so that the sales team is never overwhelmed.
  • Discover how your OSC can set the right expectations from the very first contact, so that customers understand the building process and any factors impacting it.
  • Empower your OSC to be the company leader in customer service, so that your buyers have the same great experience at every touch point thereafter.

 

Speakers:

Alexis Udine – Director of Online Sales Coaching, Group Two Advertising

 

If you have any questions, please contact nahblearning@nahb.org.