Storefront Hero Image

NAHB Store

a
  • a

The Online Sales Counselor: Your Greatest Asset in 2021 & Beyond

Council Member:
$0.00
NAHB Member:
$19.00
Non-member:
$39.00

Wednesday, June 23, 2021
2:00–3:00 p.m. ET

 

In this webinar, explore the importance of an online sales counselor, how this role will shape the home buying process going forward and ways to empower your OSC to be the voice of your company.

 

To register, click ‘Add to cart’ and then check-out via the shopping cart feature at the top of this page. Login information and a calendar invitation will be provided with registration confirmation.

In this rapidly-changing market, one thing is for sure — your customers are starting their home buying journeys online and they expect the experience to be stellar. There’s one person in your organization who needs to be uniquely qualified to manage prospects, set the right expectations and delight customers along the way: your online sales counselor. In this webinar, you’ll learn how to level up the OSC role and empower this person to shape and lead the home buying experience on behalf of your organization.

 

What You’ll Learn:

  • Learn how your OSC can control lead flow depending on the needs of the builder, so that the sales team is never overwhelmed.
  • Discover how your OSC can set the right expectations from the very first contact, so that customers understand the building process and any factors impacting it. 
  • Empower your OSC to be the company leader in customer service, so that your buyers have the same great experience at every touch point thereafter.Empower your OSC to be the company leader in customer service, so that your buyers have the same great experience at every touch point thereafter.

 

Speakers:

Alexis Udine – Director of Online Sales Coaching, Group Two Advertising

 

Can’t attend but don’t want to miss out? Replays will be available to all registrants throughout 2021. If you have any questions, please contact nahblearning@nahb.org.